GIT-STD-B001-02 User Management Approval Matrix Standard (signed)¶
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Standard No. GIT-STD-B001-02 User Management Approval Matrix Standard Khoo Kok Yeow Chief Information Officer Reference No. GIT-P-B001 Date Issued 01st April 2022 Effective Date 01st April 2022 Classification IT Revision No. 2 Page 1 of 7
REVISION HISTORY
DATE
REVISION CONTENTS
RATIONALE
APPROVED BY
October 15, 2019
-
New
Standard
Release
Head of IT Infrastructure
Head of IT Applications
Head of IT Digital Delivery
Head of IT Digital Innovation
January 31, 2020
Change of approval for Request ID
Management (SAP) to the Non
Standard Category
-
Head of IT Applications
April 01, 2022
1. Update of approval matrix
2. Add items of Standard Request :
a. ID Management (SAP) which
has not go live GRC
b. ID Management (SAP) on
GRC System
c. Video & Audio Conferencing
d. Smart Drive
3. Add items of Non Standard
Request :
a. Horizon Virtual Desktop /
Remote Desktop
b. Change Request Infrastructure
(CRI)
4. Addition approval matrix for ID
Management (SAP) on GRC
System
5. Addition approval matrix for VPN
Access & Horizon Virtual
Desktop/Remote Desktop
6. Addition approval matrix for
Change Request Infrastructure
(CRI)
-
Chief Information Officer
Kok Yeow Digitally signed by Kok Yeow Date: 2022.03.28 09:49:14 +07'00'
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Standard No. GIT-STD-B001-02 User Management Approval Matrix Standard Khoo Kok Yeow Chief Information Officer Reference No. GIT-P-B001 Date Issued 01st April 2022 Effective Date 01st April 2022 Classification IT Revision No. 2 Page 2 of 7
Main Policy
GIT-P-B001 Standard User ID and Password
Email Policy.
Appendix Purpose
Manage the user ID request approval standard on
ITSM and GRC System (only for ID Management
SAP) such as:
- Standard Request, is a request for standard requirements that employee need to work :
a. New Employee On Boarding Access
b. Request/Report Share Folder Access
c. Request for ID Management (Non SAP)
d. Request for ID Management (SAP)
which has not go live GRC
e. Request for ID Management (SAP) on
GRC System
f. Wi-Fi Request for Guest
g. Video & Audio Conferencing Details
h. Request/Report Email Access
i. Request/Report Internet Access
j. Standard IT Hardware & Software
Request/Issue
k. Request for Smart Drive
- Non-Standard Request, is a request for special requirements beyond the employee standard needs to work :
a. Install Non-Standard Software
b. Recommendation For Non-Standard IT
Hardware & Software Request / Issue
c. Request USB Port Access
d. Request to Bring Your Own Device
e. Request VPN Access
f. Horizon
Virtual
Desktop/Remote
Desktop
g. Vendor System Access Form
h. Change Request Infrastructure (CRI)
Policy Utama
GIT-P-B001 Standard User ID and Password
Email Policy.
Tujuan Lampiran
Mengatur
standar
persetujuan
untuk
permintaan user ID pada ITSM dan Sistem
GRC (hanya untuk ID Management SAP)
seperti:
1. Permintaan Standart, adalah permintaan
untuk keperluan standart yang dibutuhkan
karyawan dalam bekerja :
a. New Employee On Boarding Access
b. Request/Report Share Folder Access
c. Request ID Management (Non SAP)
d. Request ID Management (SAP) yang
belum live GRC
e. Request ID Management (SAP) melalui
Sistem GRC
f. Wi-Fi Request for Guest
g. Video & Audio Conferencing Details
h. Request/Report Email Access
i. Request/Report Internet Access
j. Standard IT Hardware & Software
Request
k. Request for Smart Drive
- Permintaan
Non-Standard,
adalah
permintaan untuk keperluan khusus di luar
kebutuhan
standart
karyawan
dalam
bekerja:
a. Install Non-Standard Software
b. Recommendation For Non-Standard IT
Hardware & Software Request / Issue
c. Request USB Port Access
d. Request to Bring Your Own Device e. Request VPN Access f. Horizon Virtual Desktop/Remote Desktop
g. Vendor System Access Form
h. Change Request Infrastructure (CRI)
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Standard No. GIT-STD-B001-02 User Management Approval Matrix Standard Khoo Kok Yeow Chief Information Officer Reference No. GIT-P-B001 Date Issued 01st April 2022 Effective Date 01st April 2022 Classification IT Revision No. 2 Page 3 of 7
Scope User IDs and related passwords granted to internal parties and external parties to access Sinar Mas Group IT (”Group IT”) controlled applications in Sinar Mas Agribusiness and Food, in all countries where Group IT operates. Ruang Lingkup User ID dan password terkait yang diberikan kepada pihak internal dan pihak eksternal untuk mengakses aplikasi – aplikasi yang dikendalikan oleh Sinar Mas Group IT (”Group IT”) dalam Sinar Mas Agribusiness and Food di semua negara tempat Group IT beroperasi.
Regulation / Pengaturan a. Approval Matrix for Standard Request / Matrix Persetujuan untuk Permintaan Standard 1. Access Request for New Employee On Boarding, Share Folder, ID Management (Non SAP), ID Management (SAP) which has not go live GRC, Wi-Fi for Guest, Video & Audio Conferencing Details, Email, Internet, Standard IT Hardware & Software, and Smart Drive Permintaan akses untuk New Employee On Boarding, Share Folder, ID Management (Non SAP), ID Management (SAP) yang belum live GRC, Wi-Fi for Guest, Video & Audio Conferencing Details, Email, Internet, Standard IT Hardware & Software, dan Smart Drive
Requester Level
Approval Matrix
Approver 1
Approver 2
(No approver 2 if approver 1 ≥
Senior Vice President)
< Manager
(Level 15-16)
Min. Manager
(Level 15-16)
Min. Ass. Vice President
(Level 17-18)
Manager
(Level 15-16)
Min. Ass. Vice President
(Level 17-18)
Min. Vice President
(Level 19-21)
Ass. Vice President
(Level 17-18 )
Min. Vice President
(Level 19-21)
Min. Senior Vice President
(Level 22-23)
Vice President
(Level 19-21)
Min. Senior Vice President
(Level 22-23)
-
≥ Senior Vice President
(Level 22-23)
Direct Supervisor
-
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Standard No. GIT-STD-B001-02 User Management Approval Matrix Standard Khoo Kok Yeow Chief Information Officer Reference No. GIT-P-B001 Date Issued 01st April 2022 Effective Date 01st April 2022 Classification IT Revision No. 2 Page 4 of 7
- Request for ID Management (SAP) on GRC System Permintaan ID Management (SAP) melalui Sistem GRC
Requester Level Approval Matrix Approver 1 Approver 2 Business Role has Role Owner All Direct Supervisor (Min Level 13) Role Owner Business Role doesn’t has Role Owner All Direct Supervisor (Min Level 13) -
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Standard No. GIT-STD-B001-02 User Management Approval Matrix Standard Khoo Kok Yeow Chief Information Officer Reference No. GIT-P-B001 Date Issued 01st April 2022 Effective Date 01st April 2022 Classification IT Revision No. 2 Page 5 of 7
b. Approval Matrix for Non Standard Request on ITSM / Matrix Persetujuan untuk Permintaan Non Standard pada ITSM
- Request for Install Non Standard Software, Recommendation For Non-Standard IT
Hardware & Software Request / Issue, USB Port Access, and Bring Your Own Device
Permintaan untuk Install Non Standard Software, Recommendation For Non-Standard IT Hardware & Software Request / Issue, USB Port Access, and Bring Your Own Device
Requester Level Approval Matrix Approver 1 Approver 2 Approver 3 Approver 4 Competent Division IT* ≤ Ass. Vice President (Level 17-18 ) Direct Supervisor Vice President (Level 19-21) Senior Vice President (Level 22-23) Executive Vice President (Level 24-26) Head of IT Infrastructure / Head of IT Singapore Vice President (Level 19-21) Direct Supervisor Senior Vice President (Level 22-23) Executive Vice President (Level 24-26) - Head of IT Infrastructure / Head of IT Singapore Senior Vice President (Level 22-23) Direct Supervisor Executive Vice President (Level 24-26)
- Head of IT Infrastructure / Head of IT Singapore Executive Vice President (Level 24-26) Direct Supervisor
- Head of IT Infrastructure / Head of IT Singapore ) If the User Requester is came from Indonesia, Malaysia dan China then the Competent Division IT approver is Head of IT Infrastructure, however other than those mentioned countries then the Competent Division IT approver is Head of IT Singapore. ) Apabila User Requester berasal dari Indonesia, Malaysia dan China maka Divisi Kompeten IT adalah Head of IT Infrastructure, diluar negara tersebut maka Divisi Kompeten IT adalah Head of IT Singapore.
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Standard No. GIT-STD-B001-02 User Management Approval Matrix Standard Khoo Kok Yeow Chief Information Officer Reference No. GIT-P-B001 Date Issued 01st April 2022 Effective Date 01st April 2022 Classification IT Revision No. 2 Page 6 of 7
- Access Request for VPN Access & Horizon Virtual Desktop/Remote Desktop Permintaan Akses untuk VPN & Horizon Virtual Desktop/Remote Desktop Requester Level Approval Matrix Approver 1 Approver 2 Approver 3 Approver 4 ≤ Ass. Vice President (Level 17-18) Direct Supervisor Vice President (Level 19-21) Senior Vice President (Level 22-23) Executive Vice President (Level 24-26) Vice President (Level 19-21) Direct Supervisor Senior Vice President (Level 22-23) Executive Vice President (Level 24-26)
Senior Vice President (Level 22-23) Direct Supervisor Executive Vice President (Level 24-26) -
Executive Vice President (Level 24-26) Direct Supervisor - -
- Request for Change Request Infrastructure (CRI) Permintaan Akses Change Request Infrastructure (CRI) Requester Level Approval Matrix Approver 1 Approver 2 Approver 3 Min. Manager (Level 15-16) Min. Vice President (Level 19-21) Head of IT Infra Operations CAB Approval ≥ Vice President (Level 19-21) Direct Supervisor Head of IT Infra Operations CAB Approval
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Standard No. GIT-STD-B001-02 User Management Approval Matrix Standard Khoo Kok Yeow Chief Information Officer Reference No. GIT-P-B001 Date Issued 01st April 2022 Effective Date 01st April 2022 Classification IT Revision No. 2 Page 7 of 7
- Request for Vendor System Access Form
Permintaan Akses Sistem Vendor
Requester Level Approval Matrix Approver 1 Approver 2 Approver 3 Min. Manager (Level 15-16) Min. Vice President (Level 19-21) Head of IT Infra Operations Head of IT Infrastructure ≥ Vice President (Level 19-21) Direct Supervisor Head of IT Infra Operations Head of IT Infrastructure
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